During the COVID-19 pandemic, Touchstone is offering telehealth physical therapy visits for new and continuing patients.

Q: What is telehealth?

A: Telehealth is a live, one-on-one video or phone appointment with your physical therapist.  Much like an in-person appointment, our therapists will discuss and assess your condition and develop activities that you can do at home.

Q: Does my insurance cover telehealth visits?

A: Yes! Insurance covers a telehealth visit as it would an in-clinic visit. Copays, deductibles, and coinsurance payments may apply. 

Q: Who qualifies for telehealth services?

A: Anyone! All existing and new patients; however, you must verbally consent to the telehealth service in order for us to deliver these services.

Q: What technology do I need to do a telehealth visit?

A: A computer, ipad, or a phone.

Q: How do I schedule a telehealth visit?

A: Just as you would an in-person visit, either call the office a call at (410) 290-4480 or send us an email frontdesk@touchstonecolumbia.com.

Q: What do I need at home for a telehealth visit?

A: To make the most of your visit, you will need a comfortable area with space to move.  Your therapist will work with you to make sure the visit goes smoothly.

Q: How do I start the telehealth visit?

A: You will receive an email with a link to access the telehealth visit via Zoom. The email will arrive shortly before your appointment.

Q: How long will my telehealth visit take?

A: Depending on your condition or injury, your visit may take 30-45 minutes.